A comprehensive guide to managing all aspects of training from programme creation to implementation to monitoring success rates. It is written with the emphasis on practicality so that the reader can take action after being guided through the theory and how to apply it. This book takes into account all the complexities of modern business practices - including quality improvement, flatter organizations and technology - and offers flexible strategies for adapting training to suit ever increasing requirements. The book is based on a real training process developed by the author and is packed with detailed strategies, guidelines and information. The book is designed to be accessible and flexible allowing the reader to "dip in refer to" and flow charts of process used througout the book help the reader's understanding.

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