本書的重點在於人們如何藉由人際溝通來達成其個人目標。作者強調,目標─此單純的技巧的習得─更能表達此一領域的主要概念,而且可以告訴讀者,人際溝通中的重要議題是如何直接地影響他們的生活。本書以最新的理論研究為基礎,在三種主要的目標類型中對於人際溝通程序提供一個合理而統一的概念: ─自我呈現﹝呈現並保護─公共形象﹞ ─關係性的﹝與關係的升高、維持與降溫有關﹞ ─器質性的﹝影響別人,以獲得資源或利益﹞ 本書鼓勵讀者認清自己的溝通目標,並幫助讀者瞭解,要達成不同的目標應運用不同的溝通技巧。
本文的引用網址:
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