| 008 |
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070725s2008 ilua b 001 0 eng |
| 010 |
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|a 2007030710
|
| 020 |
|
|a9789746522205|c(iGroup Press : pbk.)
|
| 020 |
|
|a9746522205|c(iGroup Press : pbk.)
|
| 020 |
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|a9780838909522|c(pbk.)
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| 020 |
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|a0838909523|c(pbk.)
|
| 035 |
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|a(OCoLC)157023432
|
| 035 |
|
|a(OCoLC)ocn157023432
|
| 040 |
|
|aDLC|cDLC|dYDXCP|dBTCTA|dBAKER|dC#P|dBWX|dCOU|dYBM|dDLC|dTMUE|eaacr|beng
|
| 043 |
|
|an-us---
|
| 050 |
00
|
|aZ678|b.L345 2008
|
| 082 |
00
|
|a025.1|222
|
| 095 |
|
|aTMUE|b41|cA0289466|pB|d025.1|eL374|y2008|tDDC|r825
|
| 100 |
1
|
|aLaughlin, Sara,|d1949-
|
| 245 |
14
|
|aThe quality library :|ba guide to staff-driven improvement, better efficiency, and happier customers /|cSara Laughlin and Ray W. Wilson.
|
| 260 |
|
|aChicago :|bAmerican Library Association ;|aBangkok, Thailand :|biGroup Press,|c2008.
|
| 300 |
|
|axiv, 144 p. :|bill. ;|c28 cm.
|
| 504 |
|
|aIncludes bibliographical references (p. 137-139) and index.
|
| 505 |
0
|
|aThe continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system.
|
| 650 |
0
|
|aLibrary administration|zUnited States.
|
| 650 |
0
|
|aTotal quality management|zUnited States.
|
| 650 |
0
|
|aLibrary planning|zUnited States.
|
| 650 |
0
|
|aCustomer services|zUnited States.
|
| 650 |
12
|
|aLibrary Administration|xmethods.
|
| 650 |
12
|
|aTotal Quality Management.
|
| 650 |
22
|
|aLibrary Services|xorganization & administration.
|
| 650 |
22
|
|aProgram Evaluation.
|
| 650 |
22
|
|aConsumer Satisfaction.
|
| 700 |
1
|
|aWilson, Ray W.
|
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