Written for today’s public service environment, this text explains human resource management in government and nonprofit organizations. Designed to teach the importance of a well-built HRM infrastructure, each chapter connects mission, public service values, and outcomes by using a three-dimensional framework of people, process, and performance. Both government and nonprofit sectors are covered extensively so that students learning about HR will be prepared for careers in both contexts.

Chapters include cases that ground the topic in practice and demonstrate the reality of everyday challenges. Case law is also provided in each chapter to show the legal dimension to HR practice, and all processes are discussed in regard to social equity considerations.

Mary E. Guy is a professor of public administration at the University of Colorado Denver. Her work focuses on the human processes involved in public service delivery. Her recent books include Achieving Social Equity: From Problems to Solutions, the Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, Essentials of Public Service, and Public Administration Evolving. She is a Fellow of the National Academy of Public Administration and past president of the American Society for Public Administration.

Jessica E. Sowa is a professor in the Joseph R. Biden Jr. School of Public Policy & Administration at the University of Delaware. Her research focuses on public and nonprofit management with an emphasis on human resources and organizational effectiveness. Her recent books include Organizational Behavior: Real Research for Public and Nonprofit Managers and the Nonprofit Human Resource Management Handbook: From Theory to Practice. She is the editor-in-chief of the Review of Public Personnel Administration.

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